How To Reset ADT Doorbell Camera

In today’s rapidly evolving world of smart home security, ADT stands as a beacon of reliability and trust. ADT’s commitment to safeguarding your home and loved ones is exemplified in its cutting-edge technology, and one such innovation is the ADT doorbell camera. This device is not just a doorbell; it’s a guardian that keeps a watchful eye on your home, ensuring your peace of mind.

In this guide, we’ll delve into the world of ADT doorbell cameras and show you how to reset them when needed. Whether you’re encountering technical issues or preparing to pass on your home security system to new owners, we’ve got you covered. Let’s explore the reasons behind resetting an ADT doorbell camera and the step-by-step process to do it effectively.

Reasons To Reset an ADT Doorbell Camera

Resetting your ADT doorbell camera might become necessary for various reasons. Let’s explore some common scenarios where a reset is the best course of action:

Troubleshooting Technical Issues

Technology, while remarkable, can sometimes act up. If you’re experiencing glitches, connectivity problems, or performance issues with your ADT doorbell camera, a reset could resolve these issues.

Preparing to Sell Your Home

When you’re getting ready to sell your home, you may want to remove all traces of your ADT security system, ensuring that your personal information is not accessible to the new owners. Resetting your doorbell camera is a crucial step in this process.

Power Outages and Network Disconnection

Power outages and network disconnections can disrupt the normal functioning of your ADT doorbell camera. In such cases, a reset can help it regain its optimal state.

Steps To Reset Your ADT Doorbell Camera

Now that we understand why resetting might be necessary, let’s dive into the step-by-step process to reset your ADT doorbell camera effectively.

Step 1: Remove The Faceplate

The initial step in resetting your ADT doorbell camera is to remove the faceplate. Follow these instructions:

1. Locate your doorbell camera on your door.
2. Gently remove the faceplate. You can use a flathead screwdriver or carefully pry it off with your hands.

Step 2: Press and Hold The Reset Button

Once the faceplate is removed and your doorbell camera is in its factory default state, follow these steps to reset it:

1. Locate the reset button on your doorbell camera.
2. Press and hold the reset button for approximately 5 seconds.
3. Observe the LED light on top of your doorbell camera. It will turn purple and then off when the reset is successful.
4. Release the reset button and wait for about 30 seconds before proceeding to the next step.

Step 3: Wait For The LED Light To Turn Off

During this step, you should wait for the LED light to turn off. If it doesn’t turn off, repeat the process and try again. If you continue to experience issues, consider contacting ADT customer service for assistance.

Step 4: Release The Reset Button

1. Press and hold the reset button for 10 seconds.
2. Release the reset button.
3. Wait for the LED light to turn off.

Step 5: Wait For The Doorbell Camera To Restart

After completing steps 4 and 5, patiently wait for your doorbell camera to restart. If the issue persists, consider attempting the reset process once more.

Step 6: Reconnect The Doorbell Camera To Your ADT Pulse App

If you’re still encountering difficulties, manually reconnecting your doorbell camera to the ADT Pulse app(Android, iOS) might resolve the problem. Here’s how to do it:

1. Access the ADT Pulse app on your device.
2. If prompted, enter your username (the email address associated with your account).
3. Select “Devices” under Settings to access your connected devices.
4. Tap on “Smart Home” and then select “Doorbell Camera” to view your devices.
5. Wait for your doorbell camera to reconnect.

Other Methods To Reset Your ADT Doorbell Camera

In cases where the standard reset procedure doesn’t work, consider these alternative methods:

• Check Power Connection: Ensure that your doorbell camera is properly plugged in and receiving power. A loose power connection can cause malfunctions.
• Update the ADT App: Check if there are any updates available for the ADT app. Updating the app might resolve compatibility issues with your doorbell camera.
• Extended Reset: As a last resort, you can perform an extended reset by pressing and holding the reset button for 30 seconds. This should reset the camera to its factory settings.

Troubleshooting Tips for ADT Doorbell Camera

If you’re still facing issues with your ADT doorbell camera, consider these troubleshooting tips:

• Check Power Supply: Ensure that the power cord is securely connected to the camera. Without a stable power supply, the camera won’t function correctly.
• Network Connectivity: Verify that your doorbell camera is connected to the network. Internet disruptions can affect its performance.
• App Issues: Problems with the ADT Pulse app can impact device registration and functionality. Check your app settings and consider re-registering the device.
• Contact ADT Support: If all else fails, don’t hesitate to reach out to ADT customer support. They are available to assist you with any technical issues you may encounter.

Conclusion

In this comprehensive guide, we’ve covered everything you need to know about resetting your ADT doorbell camera. Whether you’re troubleshooting technical problems or preparing to pass on your security system to new owners, these steps should help you reset your device with ease.

Your home’s security is of paramount importance, and ADT is committed to ensuring it. If you encounter any difficulties during the reset process or have further questions about your ADT doorbell camera, reach out to the experts at help@ADT.com or call 1-800-ADT-ASAP (1-800-2372727) for immediate assistance.

Remember, your ADT doorbell camera is more than just a device; it’s a guardian that watches over your home. With the knowledge gained from this guide, you can ensure it continues to serve its purpose flawlessly. Stay safe and secure with ADT.