If you are having trouble setting up your Geeni camera because it won’t scan the QR code, don’t worry. This is a common issue that many users face, and there are several ways to fix it.
In this article, we will provide you with five tips to help you troubleshoot and solve the problem.
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Why Won’t My Geeni Camera Scan the QR Code?
Before we dive into the solutions, let’s first understand why your Geeni camera won’t scan the QR code. Here are some of the most common reasons:
- Your screen is too dark or bright
- Incorrect scanning angle and distance
- The screen is dirty or smudged
- The QR code is expired
- The camera lens is dirty or obstructed
- Dark mode or blue light filter is enabled
5 Tips to Fix Geeni Camera Not Scanning the QR Code
1. Adjust Mobile Brightness
Maintaining balanced mobile brightness will allow the camera to successfully detect and scan the QR code. Gradually increase the brightness and test if the camera can detect the code. If adjusting the brightness didn’t solve the issue and the camera is sending the same error, try the next solution.
2. Clean the Lens and the Phone’s Screen
Cleaning the lens is crucial to be able to scan the QR code. If you notice that the Geeni camera lens is dirty, that could be the reason why the code cannot be scanned. Use a tissue or soft cloth to clean the lens. Also, clean your phone’s screen to ensure that no smudges or dirt could interfere with the scanning process.
3. Respect the Scanning Distance and Angle
It’s impossible to scan the QR code while your camera is too far away from it. Try holding your Geeni camera about 30 cm (1 foot) away and slowly moving it towards the QR code. The distance will vary depending on the size of the screen.
When you’re moving the camera to scan the code, hold still at the new distance for 5 seconds to give it time to focus at the new distance. Also, make sure that you are scanning the code at the correct angle.
4. Use a Different QR Code Scanner App
If you still can’t scan the QR code, try using a different QR code scanner app. There are many free apps available for Android and iOS devices that you can use to scan the code.
5. Switch to Easy Setup Mode
The Geeni app offers two setup modes for its camera – QR and Easy setup modes. If you can’t scan the QR code, you can switch to Easy Setup Mode. This mode allows you to set up your camera without scanning the QR code. To switch to Easy Setup Mode, follow these steps:
- Tap the “Yes, it is flashing quickly” option
- Select “Easy Mode” and follow the instructions
Setting up your Geeni camera can be frustrating if it doesn’t scan the QR code. However, with these five tips, you should be able to troubleshoot and solve the problem. Remember to adjust your mobile brightness, clean the lens and phone’s screen, respect the scanning distance and angle, use a different QR code scanner app, or switch to Easy Setup Mode. If none of these solutions work, you may need to contact Geeni’s customer support or claim a warranty.