How To Reset ADT Doorbell Camera

When your ADT doorbell camera encounters issues or needs a fresh start, a factory reset can be the solution. This article will guide you through the process of resetting your ADT doorbell camera, providing tips and troubleshooting steps to ensure a smooth experience.

Resetting Your ADT Doorbell Camera

To reset your ADT doorbell camera, follow these steps:

Locate the Reset button on the back of the camera.
Press and hold the Reset button for 10 seconds.
Release the button when the camera is reset to factory settings.

Troubleshooting Tips

If you’re experiencing issues with your ADT doorbell camera, consider the following additional troubleshooting steps:

Ensure your phone is connected to a 4G LTE or higher network, as the ADT app(Android, iOS) may not work well with 3G bandwidth.
Delete and reinstall the ADT app.
Power cycle your router and Pulse gateway by unplugging them and waiting a few minutes before plugging them back in.
Remove the camera from your system in the ADT app and then add it back.

Common Issues and Solutions

Camera Not Recognized: If your camera isn’t recognized in the ADT app, try resetting it and re-adding it to your system.
Camera Not Connecting: Ensure your router and Pulse gateway are powered on and functioning correctly. If necessary, power cycle them.
Video Feed Issues: Switch from Wi-Fi to data on your phone to ensure you’re getting service.
Motion Sensor Problems: Check the sensor’s battery and ensure the sensor is not farther than one-fourth of an inch away from the magnet.

ADT Doorbell Camera Models

The reset process for ADT doorbell cameras is similar across models, but there are some differences in the location of the Reset button:

Wired ADT Cameras: Press and hold the square button on the back for 15 seconds.
Wireless ADT Cameras: Press and hold the small button on the back next to the power port for 10 seconds.

Conclusion

Resetting your ADT doorbell camera is a straightforward process that can help resolve many issues. By following the steps outlined in this article, you’ll be able to reset your camera and get it back up and running in no time. If you encounter any further issues, consult the ADT Help Center or contact ADT customer service for further assistance.

Sources:

https://www.reddit.com/r/homesecurity/comments/was4bz/cannot_factory_reset_adt_dbc835v2_doorbell_camera/
https://www.safewise.com/adt-troubleshooting/
https://help.adt.com/s/article/RC8021-ADT